Sony recommends Windows (R) XP Professional



Q1 What is VAIO Overseas service for Japan Tourist Models?
Q2 Repair Procedure of VAIO Overseas Service for Japan Tourist Models
Q3 Important notice for Japan Tourist models
Q4 Note on connecting to the Internet using the built-in modem (Windows® XP)
Q5 How to change NTSC and PAL settings? (Application software:DVgate and Movie Shaker)





Q1 What is VAIO Overseas service for Japan Tourist Models?
A1 The VAIO Overseas Service for Japan Tourist Models (the "Service") provides after-sales service at no additional charge in countries designated within the Terms and Conditions detailed below. To be entitled to the Service, you must register by providing your personal information as required in the VAIO Overseas Service for Japan Tourist Models registration leaflet. Failing to do so may render you ineligible for the Service. For more information on the VAIO Overseas Service for Japan Tourist Models (the "Service"), please review the contents below:

(taken from the VAIO Overseas Service for Japan Tourist Models registration leaflet)


1. Eligible Customers and Products
The Service is available only to customers who have purchased an eligible product directly from Sony or an officially recognized Sony distributor in Japan. At the time of purchase of the eligible model, you must register your personal information in order to be entitled to use of the Service while in one of the designated countries listed below.
2. Period During Which the Service is Effective
The Service is valid for a period of twelve (12) months from the original date of purchase of the Product from Sony or an officially recognized Sony distributor in Japan.
3. Designated Areas Where Service is Provided
The Service is offered only in the countries and areas stated below:

Asia: Japan, Singapore, Malaysia, Hong Kong

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America: United States of America, Canada

Oceania: Australia, New Zealand

Middle East: United Arab Emirates
 

4. Free-of-Charge Repair Conditions
Repair at no charge is provided for defects in hardware materials or workmanship under standard usage (consistent with the instruction manual, labels, and other printed material included with the Product). Power and telecommunications standards for the model types designated for the Service are for use in Hong Kong, Singapore, Malaysia, Australia, New Zealand and United Arab Emirates. When using the Product elsewhere, it is the Customer’s responsibility to ensure that the Product is used in compliance with such specifications. When the defect is caused by use in an environment that does not meet the specifications of the Product, you will be charged for the repair.
top






Q2 Repair Procedure of VAIO Overseas Service for Japan Tourist Models
A2

Your notebook PC has a problem
Call
24-hour Technical Support Hotline (Hong Kong)
Use the phone number found in the leaflet.
Business hours: 7 days a week/24 hours a day
VAIO Customer Link (For Japan local calls only)
Use the phone number found in the leaflet.
Business hours: Monday to Friday,
10:00 a.m. to 6:00 p.m.
An operator will validate your eligibility for the Service.* You will be asked for your phone number, your full name, the Model Name the Serial Number of your PC
* You are eligible to receive the Service free of charge if your personal record does not match the Serial Number of your product, or if the call takes place after the expiry of the one-year Service period.

An operator will diagnose your PC. If a repair is deemed necessary, the operator will provide
instructions for service arrangements
 
In the case of a pick-up, the Service Operator will make arrangements with the local service facility
 
In case of a carry-in, you must bring your PC to the local Sony service center indicated
by the operator
 
A Sony designated courier will visit you and then ship your PC to the local service facility
 
Repair
 
Repair
 
The local service center will call you when the repair is completed in order to arrange for collection
 
A Sony designated courier
will deliver your PC to you
 
You must collect your PC
at the local service center

The type of service, either pick-up or carry-in, depends on the country in which you need service. Arrangements are made according to the local service policy.

* The information outlined above is taken from the VAIO Overseas Service for Japan Tourist Models registration leaflet, which is included with your purchase of a new VAIO Overseas Tourist Model. Please read the leaflet carefully for additional details.
top






Q3 Important notice for Japan Tourist models
A3 Tourist models are neither designed nor manufactured for the use in Japan.
Refrain from using them in Japan.

Their power supply is not designed for use in Japan.
The shapes of their plugs are different and so they cannot be used in Japan as they are.

It is prohibited to use (some) modems and wireless LANs in Japan by Japanese Radio Law.
top






Q4 Note on connecting to the Internet using the built-in modem (Windows® XP)
A4 On the tourist models, the modem is initially set to [United States] in the settings of "Country/region".
You may need to change the settings if you use it in a different country or region.
Make the settings with the following procedure.

--Procedure--
1. Click the [Start] button and then click [Control Panel].
2. Click [Printer and Other Hardware] in the [Control Panel] window.
3. Click [Phone and Modem Options].
4. When the dialog box of [Phone and Modem Options] appears, click the [Edit] button.
5. When the [Edit Location] dialog box appears, make the following settings.
- Select your country/region in the [Country/Region:] pull-down menu.
- Enter an area code (city code) in the [Area_Code:] text box.
- Set a dialing system (tone or pulse) in [Dial Using:].
6. When you have made the settings, click the [OK] button.
top






Q5 How to change NTSC and PAL settings? (Application software:DVgate and Movie Shaker)
A5

See below procedures

In the case of "DVgate"

--Procedure--
1. Click the [Start] button and then click [My Computer].
2. Open the following folder. "C:¥Program Files¥Sony¥DVgate"
3. Double-click the [DVsigchg.exe] file.
4. When the dialog box of [NTSC/PAL Switcher] appears, click the [Yes] button.
5. Click the [NTSC] option button and then click the [OK] button.


In the case of "Movie Shaker"

--Procedure--
1. Click the [Start] button and then click [My Computer].
2. Open the following folder. "C:¥Program Files¥Sony¥MovieShaker"
3. Double-click the [MVSigChg] file.
4. When the dialog box of [NTSC/PAL Switcher] appears, click the [Yes] button.
5. Click the [NTSC] option button and then click the [OK] button.

top



top