Sony Overseas Models Support & Information

Notice to owners of Digital Still Camera Cyber-Shot
gDSC-RX10M2h,hDSC-RX100M4h for system software update

Oct.29, 2015

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

Thank you for your continued interest in Sony products.

Sony is offering a system software update for Digital Still Camera Cyber-Shot [DSC-RX10M2] & [DSC-RX100M4].

[Applicable model name of the product]

Digital Still Camera Cyber-Shot [DSC-RX10M2] & [DSC-RX100M4].

[Applicable system software version of the units]

The applicable products are with the system software version gVer1.00h in DSC-RX10M2 and gVer1.10h in DSC-RX100M4.
(Please visit the download page to check the system software version installed on your product.)
After updating, the system software version will be gVer.1.20h.

[Contents of update]

  • Improved a symptom to shift the focus on HFR recording .

- 10M2 for Windows -

Click here for downloading the software.

- 10M2 for Mac -

Click here for downloading the software.

- 100M4 for Windows -

Click here for downloading the software.

- 100M4 for Mac -

Click here for downloading the software.

Refer to the Help Guide(online manual) when you would like to know details.

* Sony provides the update program for free on our website, but Sony will ask for a technical fee for the update service at the service counter and a courier service fee if requested.

[Contact in Japan]

Sony DI Call Center (toll-free number):

  • When calling from cellular/PHS mobile phones, or if the toll-free number is unavailable.

After you dial the number, please dial "402" + "#". This will directly connect you to the person in charge.

Opening hours:  Monday through Friday - 9:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00

- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service (Japan) Inc. and Sony Marketing (Japan) Inc. (hereinafter, gSonyh) for providing services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as gSonyh does.

- Corporation in charge of handling the personal information received for this matter is Sony Corporation.

- If you want to refer, change, erase or terminate the use of your personal information, contact the above customer support center. (In case of erasure or termination, customers may not be provided with appropriate support)