Sony Overseas Models Support & Information

Notice to owners of Digital 4K Video Camera Recorder
gFDR-AXP55h for system software update

Sep.6, 2016

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

Thank you for your continued interest in Sony products.

Sony is offering a system software update for Digital 4K Video Camera Recorder gFDR-AXP55h.

[Applicable model name of the product]

Digital 4K Video Camera Recorder gFDR-AXP55h.

[Applicable system software version of the units]

The applicable product is with the system software version
gVer1.00 or Ver1.01h.

(Please visit the download page to check the system software version installed on your product.)
After updating, the system software version will be gVer.1.02h.

[Contents of update]

  • Improved the stability of image in pan/tilt operation when using a tripod.

- FDR-AXP55 for Windows -

Click here for downloading the software.

- FDR-AXP55 for Mac -

Click here for downloading the software.

* Sony provides the update program for free on our website, but Sony will ask for a technical fee for the update service at the service center and a courier service fee if requested.
* Sony highly recommends for all customers to update the software, which makes your products keep in optimal condition.

[Contact in Japan] (Japanese only)

Sony DI Call Center:
0120-500-115 (accessible from cellular/PHS phones)

  • If the toll-free number is not available,
    0466-31-2511

After you dial the number, please dial "402" + "#". This will directly connect you to the person in charge.

Opening hours:  Monday through Friday - 9:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00

- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service (Japan) Inc. and Sony Marketing (Japan) Inc. (hereinafter, gSonyh) for providing services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as gSonyh does.


- Corporation in charge of handling the personal information received for this matter is Sony Corporation.


- If you want to refer, change, erase or terminate the use of your personal information, contact the above customer support center. (In case of erasure or termination, customers may not be provided with appropriate support)

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