Thank you for your continued interest in Sony products.
Sony is offering a firmware upgrade for Interchangeable Lens Digital HD Video Camera Recorder “NEX-VG10”.
[Applicable model name of the product]
Interchangeable Lens Digital HD Video Camera Recorder “NEX-VG10”
[Applicable firmware version of the units]
The applicable products are with the firmware version “Ver.02” or earlier.
* This upgrade program also includes the upgrade program (Ver.02) which was released on Nov 18, 2010.
(Please visit the download page to check the firmware version installed on your product.)
[Contents of upgrade]
- To be compatible with Mount Adaptor “LA-EA2”.
- Additions of the [Peaking] function at manual focus mode.
* Sony provides the upgrade program for free on our website, but Sony will ask for a technical fee for the upgrade service at the service counter and a courier service fee if requested.
[Contact Information]
[Contact in Japan] (Assistance available in Japanese language only)
Customer Information Center Japan:
0120-333-020
(accessible from cellular/PHS phones)
- A toll-free number is not available for cellular or PHS mobile phones.
0466-31-2511
After you dial the number, please dial “422” + “#”. This will directly connect you to the person in charge.
| Opening hours: | Monday through Friday - 09:00 to 18:00 Saturday, Sunday and Holidays - 09:00 to 17:00 |
[Contact outside Japan]
Please contact a nearest Sony service center written on the backside of warranty card.
https://www.sony.jp/products/overseas/contents/info.html#info02
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- Corporation in charge of handling the personal information received for this matter is Sony Corporation.
- If you want to refer, change, erase or terminate the use of your personal information, contact the above customer support center. (In case of erasure or termination, customers may not be provided with appropriate support)
