Sony Overseas Models Support & Information

Firmware Update for the World model of Sony Digital Photo Frame ‘S-Frame’ DPF-VR100(JE)

April 7, 2011

Sony Corporation
Sony Marketing (Japan) Inc
Sony Customer Service (Japan) Inc.

Thank you for your continued interest in Sony products.

This page provides instructions on how to update the firmware for the World model of Sony Digital Photo Frame ‘S-Frame’ DPF-VR100(JE).
Please perform the series of steps shown below to update the firmware. Please be sure to read the explanation thoroughly before installing the firmware update.

[Applicable model name]

Sony world model Digital Photo Frame [DPF-VR100(JE)]

[Applicable firmware version]

Version: lower than 1.11

* How to check the firmware version

  • Press the ≪ MENU ≫ button on the digital photo frame.
  • Use the ≪ ←/→ ≫ buttons to select the ≪ Settings ≫ tab.
  • Use the ≪ ↓/↑ ≫ buttons to select ≪ System Information ≫ and press ≪ENTER (ENTER) ≫.
  • The firmware version is displayed on the screen.

    After checking the firmware version, press the ≪ MENU ≫ button to return to the original screen.

[Correction details]

The following symptoms which may arise when an image in a specific file format is displayed by a specific operation will be improved.

  • An image photographed in the portrait orientation may not be displayed in the correct orientation.
  • An image may not be rotated correctly when rotation operations are performed.

Download

[Contact Information]

If you are unable to perform the update correctly or do not understand how to perform the update, please call the following phone number.

[Contact in Japan] (Available language in Japanese)

Toll-free number: 0120-622-440

  • When calling from a cellular/PHS phone, or if the toll-free number is unavailable:
    0466-38-0239
Opening hours:  Monday through Friday - 09:00 to 18:00
Saturday, Sunday and National Holidays - 09:00 to 17:00
*Excluding year-end/new year holidays

[Contact outside Japan]

Please contact a nearest Sony service station stated on the backside of warranty card.

https://www.sony.jp/products/overseas/contents/info.html#info02

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