Sony Overseas Models Support & Information

Notice to owners of Interchangeable Lens Digital Camera
“NEX-3”,“NEX-5” and “NEX-C3” for firmware upgrade

Dec. 15, 2011

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

Thank you for your continued interest in Sony products.

Sony is offering a firmware upgrade for Interchangeable Lens Digital Camera “NEX-3”,“NEX-5” and “NEX-C3”.

[Applicable model name of the product]

Interchangeable Lens Digital Camera “NEX-3”, “NEX-5” and “NEX-C3”

[Applicable firmware version of the units]

  • “NEX-3”, “NEX-5”
    The applicable products are with the firmware version “Ver.04” or earlier.

    *This upgrade program also includes the upgrade program (Ver.02) which was released on July 1, 2010 and the upgrade program (Ver.03) which was released on Oct 14, 2010 and the upgrade program (Ver.04) which was released on Jun 20, 2011.

  • “NEX-C3”
    The applicable products are with the firmware version “Ver.01”.

(Please visit the download page to check the firmware version installed on your product.)

[Contents of upgrade]

To be compatible with Mount Adaptor “LA-EA2”.

* While using “LA-EA2”, “Face Detection”, “Smile Shutter” does not work.

Click here for downloading the software.

* Sony provides the upgrade program for free on our website, but Sony will ask for a technical fee for the upgrade service at the service counter and a courier service fee if requested.

[Contact Information]

[Contact in Japan] (Assistance available in Japanese language only)

Customer Information Center Japan:
0120-333-020
(accessible from cellular/PHS phones)

  • A toll-free number is not available for cellular or PHS mobile phones.
    0466-31-2511

After you dial the number, please dial “402” + “#”. This will directly connect you to the person in charge.

Opening hours:  Monday through Friday - 09:00 to 18:00
Saturday, Sunday and Holidays - 09:00 to 17:00

[Contact outside Japan]

Please contact a nearest Sony service center written on the backside of warranty card.

https://www.sony.jp/products/overseas/contents/info.html#info02

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