Sony Overseas Models Support & Information

Notice to owners of Interchangeable Lens Digital Camera
“NEX-7” for System software update

Aug. 29, 2013

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

Thank you for your continued interest in Sony products.

Sony is offering a System software update for Interchangeable Lens Digital Camera “NEX-7”.

[Applicable model name of the product]

Interchangeable Lens Digital Camera “NEX-7”

[Applicable firmware version of the units]

  • The applicable products are with the System software version “Ver.1.02” or earlier.

[Contents of update]

  • Addition of AF drive system for movies.
  • AF drive system for movie was added in order to enhance the scalability of future E-mount systems. This feature ensures a higher degree of flexibility in the design of future E-mount lenses. We will be able to provide lenses that can even better satisfy our customers.

- NEX-7 System software for Windows -

Click here for downloading the software.

- NEX-7 System software for Mac -

Click here for downloading the software.

* Sony provides the upgrade program for free on our website, but Sony will ask for a technical fee for the upgrade service at the service counter and a courier service fee if requested.

[Contact in Japan]

Toll-free number:

  • When calling from a cellular/PHS phone, or if the toll-free number is unavailable.

After you dial the number, please dial "402" + "#". This will directly connect you to the person in charge.

Opening hours:  Monday through Friday - 09:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00

- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service (Japan) Inc. and Sony Marketing (Japan) Inc. (hereinafter, “Sony”) for providing services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as “Sony” does.

- Corporation in charge of handling the personal information received for this matter is Sony Corporation.

- If you want to refer, change, erase or terminate the use of your personal information, contact the above customer support center. (In case of erasure or termination, customers may not be provided with appropriate support)