Thank you for choosing Sony products.
We have noticed the temporary stop of sales of the World model of Sony Digital Noise Cancelling Headphone “MDR-NC600D(JE) ”, as “Information”on June 25th, 2009, on Sony Overseas Models web site.
We have been taken countermeasures against the symptom attributed to acoustic feedback in a specific mode in certain environments and conditions, so we would like to announce that we have organized preparation for re-launching the NC600D. We have also prepared for free product exchange those affected models with improved products.
Also, as for the serial numbers of the affected models, please refer to [Product name and serial numbers] on the “Information” on June 25th, 2009.
From July 24th, 2009, we will start accepting exchange the affected models free of charge with improved products.
Accordingly, please contact to the Sony headphones call center during the period mentioned below, if you have the models.
From the beginning of August 2009, the improved products will be sent to the customers.
Additional contact is not necessary if the customers have already requested to our call center to exchange on this matter.
Also, the model will be re-launched with the improved one, from the beginning of August 2009.
We apologize for any inconvenience caused by this matter.
Your understanding and cooperation to our action as above would be highly appreciated.
Please feel free to contact the Sony headphones call center, if you have any questions about this matter.
[Period of acceptance]
From July 24th, 2009 to July 23rd, 2010
[Contact Information]
Please contact a nearest Sony service center stated on the backside of the warranty card
https://www.sony.jp/products/overseas/contents/info.html
[Privacy Policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the contact above shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation collectively and partially (hereinafter referred to as “Sony”) only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
Corporation in charge of handling the personal information received in connection with this announcement is Sony Corporation.
With regard to Sony’s policy of handling the personal information, please refer to “Sony Group Privacy Policy”
* Please contact to the above Sony call center if you wish to inquire, modify, erase or suspend to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.
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