Sony Overseas Models Support & Information

Notice to Owners of the Overseas model of
Sony Digital Still Camera DSC-RX100M3(E32)


Sony Corporation
Sony Marketing ( Japan ) Inc.
Sony Customer Service Corporation

Thank you for your continued interest in Sony products.

We have learned that certain overseas models of the Sony Digital Still Camera DSC-RX100M3 (E32) were shipped without the Tourist Caution Label on the packaging box. Thus, we will attach the label free of charge, upon receiving the affected products at our service centers. Should you own an affected product, please contact your nearest Sony service center as per the below.

We apologize for any inconvenience this may have caused and your kind understanding and cooperation would be much appreciated.


Certain products have been shipped without the following “Tourist Caution Label.”

The “Tourist Caution Label” must be attached to the packaging box as shown in the photo.

* This product is designed as an overseas model for use outside Japan. However, certain units have been shipped without the label stating this condition. Any DSC-RX100M3 (E32) without this label can be used outside Japan. Please do not use this product in Japan.

[Affected model and Serial numbers]

Overseas model of Sony Digital Still Camera DSC-RX100M3(E32)

*Affected Serial numbers
4710379, 4719388, 4710389, 4710391

[Privacy Policy]

- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service (Japan) Inc. and Sony Marketing (Japan) Inc. (hereinafter, “Sony”) for providing services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as “Sony” does.

- Corporation in charge of handling the personal information received for this matter is Sony Corporation.

- If you want to refer, change, erase or terminate the use of your personal information, contact the above customer support center. (In case of erasure or termination, customers may not be provided with appropriate support)