 |  | What is Media Manager for WALKMAN ?
| A: | "Media Manager for WALKMAN" is import, preview and transfer application software such as photo file, video file and the audio file. Note:
- Media Manager for WALKMAN have no video file conversion function.
- DRM files are not compatible.
- Enhanced CD (CD Extra) preview is not available. |
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 |
| | What is RSS?
| A: | RSS is technology that can get the latest information automatically when the contents on the website is updated without accessing the site if you register the RSS channel.
Video RSS is to get video file using the RSS technology and it's called Video Podcast. |
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| | What is the necessary operation environment?
| A: | <OS>
Windows XP Home Edition (Service Pack 2 or later).
Windows XP Professional (Service Pack 2 or later).
Windows XP Media Center Edition 2005 (Service Pack 2 or later). (*1)
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Ultimate
Windows Vista Business
(*1) Installing the Player on Windows XP Media Center Edition.
<CPU/RAM>
Computer: IBM PC/AT or compatible.
CPU: Pentium® 4 Processor 1.0GHz or faster recommeded.
RAM: 512MB or more recommeded.
Hard disk space: 200MB or more available.
Internet access for RSS.
<Software>
Microsoft .NET Framework 2.0.
QuickTime® 7.2.
Windows Media Player 10 or later recommended.
Internet Explorer 6.0 or later recommended.
Notes:
Use of this software with the following systems is not supported by Sony: |
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| | I cannot transfer the files
| A: | The file that cannot be handled by "Media Manager for WALKMAN" or there is a possibility problem in the file.
Please confirm the file format.
Notes:
- "Media Manager for WALKMAN" doesn't has no conversion function.
- As for the file that cannot be transferred by "Media Manager for WALKMAN", the following marks are displayed.
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| | How can I transfer the file to "WALKMAN"
| A: | Please confirm the following procedures about the transferring procedures from "Media Manager for WALKMAN"to "WALKAMN". =>Procedures
1. Connect the WALKMAN to The PC.
2. Start "Media Manager for WALKMAN".
3. Select the mode by mode button.
5. Select the file that you want to transfer from the PC list view.
6. Select the Device from [Selected Device] on status bar.
7. Click the [ ] button on status bar. then transferring starts. Notes:
- The file cannot transfer when the transferring prohibition mark displayed on the file.
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| | I'm not sure which version of Media Manager for WALKMAN I have.
| A: | The version can be confirmed by selecting [Settings] mode -[About]. |
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| | How can I delete the short cut.
| A: | When "Remove Shortcut" button on the left of the PC screen is clicked, it is deleted from registration. |
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| | How can I delete the folder.
| A: | When you need to delete folder, select the target folder on PC tree view, then click " " button on the left of the screen.
Or select the target folder on PC list view, then click " " button on the middle of screen.
And, when the folder or the file imported in "Media Manager for WALKMAN" is deleted, it is deleted from the Windows Explorer and it into the "Rycycle Bin". Notes:
- When the folder is deleted on "Media Manager for WALKMAN", the file in the folder is extracted and it into the "Recycle Bin"
- When the folder is deleted, everything in the folder is deleted including the file not displayed on "Media Manager for WALKMAN". | |
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| | The file cannot preview on "Media Manager for WALKMAN".
| A: | The file is broken or there is a possibility that necessary applications such as QuickTime Player and Windows Media Player are not installed in the personal computer when the file cannot be reproduced. | |
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| | Can I use "Media Manager for WALKMAN" with Mac OS?
| A: | You cannot use "Media Manager for WALKMAN" with Mac OS. | |
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| | Can the file be converted?
| A: | "Media Manager for WALKMAN" has no conversion function.
("Media Manager Pro for WALKMAN" has conversion function) | |
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| | The file was lost from Windows Explorer when deleting a file from "Media Manager for WALKMAN".
| A: | "Media Manager for WALKMAN" synchronizes with the Windows Explorer.
Therefore, when the folder or the file registered in "Media Manager for WALKMAN" is deleted, it is deleted from the Windows Explorer and it enters "Rycycle Bin". Notes:
- When the folder is deleted on "Media Manager for WALKMAN", the file in the folder is extracted and it into the "Recycle Bin"
- When the folder is deleted, everything in the folder is deleted including the file not displayed on "Media Manager for WALKMAN". | |
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| | How can I change the save location for file downloaded from "RSS feeds"?
| A: | You can change the location where files downloaded from RSS feeds are saved by following procedure. =>Change the save location for file downloaded from RSS feeds.
1. From the mode menu select Settings mode [  ].
2. Select the "RSS Media Feed" on the list.
3. Click the [Browse...] tab, "Browse For Folder" appears.
4. Select folder for RSS feed location.
5. Click [OK]
6. Confirm your changes under the "Location for files downloadede from feeds:" | |
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| | How can I delete the imported file.
| A: | When you need to delete the imported file, select the target file on PC list view, then click "" button on the middle of screen.
And when the folder is deleted on "Media Manager for WALKMAN", the file in the folder is extracted and it into the "Recycle Bin" | |
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| | I cannot start "Media Manager for WALKMAN"
| A: | When "Media Manager for WALKMAN" has already been started by other user accounts, it is not possible to start. Please end other applications and start Media Manager for WALKMAN again when not starting by one user account.
If it still does not improve, please re-install "Media Manager for WALKMAN" from CD-ROM. | |
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| | The WMV file cannot be preview on "Media Manager for WALKMAN".
| A: | Please confirm the version of Windows Media Player installed in the PC, and install Windows Media Player10 . | |
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| | The folder is not displayed in "Recycle Bin" when I delete the folder .
| A: | When the folder registered in "Media Manager for WALKMAN" is deleted, the file in the folder is displayed in "Recycle Bin". | |
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| | Can not display the Extra Large Icon of Windows Vista.
| A: | 「Media Manager for WALKMAN」 does not support the Extra Large Icon function of Windows Vista. | |
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| | The folder information remains on Media Manager for WALKMAN though WALKMAN device was initialized.
| A: | Please delete the last folder information when last folder information is displayed. | |
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| | When "Media manager for Walkman" is installed, the installation launcher that installs other applications is displayed on the screen.
| A: | It is necessary to install the following components in PC to use "Media Manager for WALKMAN".
When "Media Manager for WALKMAN" is installed, the installation of the following software is demanded when not installed in the personal computer that the following software uses.
In that case, please install the following software according to the instruction of the screen.
- Microsoft Windows Installer 3.1
- Microsoft .NET Framework 2.0
- Microsoft Visual C++ 2005 Redistributable
- Microsoft Wmf 11 Redist for MTP Support
- Quicktime 7 | |
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| | When does the installer automatically install Quick Time?
| A: | Quick Time installation occurs when QuickTime is not detected, or a version lower than QuickTime version 7.2 is found on the PC. This is the free version of QuickTime, and will overwrite existing, older versions of QuickTime Pro. | |
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| | What version of .NET Framework is required?
| A: | Media Manager for Walkman installs .NET Framework 2.0 if it is not already installed on your PC. | |
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| | I’m unable to continue installation of Media Manager after the download of required components failed.
| A: | Cancel current installation and restart the install process. Reboot PC if necessary. | |
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| | An MsiExec.exe error is displayed during installation.
| A: | On some XP systems, an error regarding msiexec.exe is displayed. This error will not affect the installation. | |
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| | Application doesn’t restart automatically after an upgrade to PRO version.
| A: | Launch the application from the start menu or desktop shortcut to display the upgraded version. | |
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| | Selecting the restart Media Manager for Walkman checkbox when updating registration information via register from another computer does not work.
| A: | Manually restart the application after a registration information update. | |
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| | On Vista, the Microsoft Windows Error dialog is displayed when launching the application.
| A: | This error can occur when multiple instances of the application are launched. Verify that only one instance of the application is running. The application is called “MediaManager.exe” in Task Manager. | |
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| | Registration screen is displayed again after registration has been completed.
| A: | On Vista, installing with elevated permissions will prevent the registration screen from displaying for users that do not have elevated permissions. If you continue to see this problem, run the application as an Administrator, then register the software. This step should save the registration information, and allow you to launch the application normally the next time. Here’s how to run as administrator: right-click the application icon, and choose the menu item called “Run as Administrator.” | |
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| | Files remain on computer hard drive after uninstall of the application.
| A: | Uninstall does not remove the Sony Setup folder. | |
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| | Application appears in English on a localized Operating System
| A: | This can occur when a root directory is selected for the install location. Uninstall application and reinstall in non-root directory. | |
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| | Installer prompts to install .NET Framework 2.0 Brazilian Portuguese Language Pack when it is already installed.
| A: | The Microsoft .NET Framework 2.0 Brazilian Portuguese Language Pack installer does not create the entry that is necessary to detect if it is already installed. In order to continue, reinstall the language pack. | |
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| | Extracting Audio while a CD is playing.
| A: | Attempting to extract audio from a CD while the disc is playing in a media player can cause playback problems and can freeze the application. | |
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| | Error message: “Unable to contact Gracenote. Please check your network connection.?br>
| A: | This error can appear when you lose your Internet connection while extracting files from an audio CD. To fix the problem, close the application and re-establish and Internet connection. Then, start the application and return to Audio CD Mode. | |
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| | I just added a Feed to “My Feeds,?but the software displays the message “no items found?instead of a list of episodes.
| A: | There are a couple of reasons why this message displays instead of the RSS Feed episodes.
1. The website that hosts the media files is currently unavailable.
2. The Feed you added is something other than an RSS Feed with media enclosures. The software only supports RSS Feeds with media enclosures. It does not currently support text/image feeds often found on blog sites. | |
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| | The RSS feed file name is different than the RSS episode title that is displayed
| A: | File names may not match episode titles for RSS media files. When the RSS episode title and the physical file name do not match, the application stuffs the episode title into the metadata field. If you want to find an episode on your computer, right-click it in the RSS Media Feeds pane and choose Explore Containing Folder from the shortcut menu. | |
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| | RSS feed episode does not display a length or file size.
| A: | If the RSS feed is properly formatted and includes the information, the length and file size will be displayed. | |
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| | Support for DiVx, a video format
| A: | Sony Creative Software does not officially support any version of the DivX codec. However, since the DivX codec available to all software on a PC, Media Manager for Walkman may recognize the DivX files when the DivX codec is installed on the PC. | |
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| | MPEG file doesn’t encode correctly.
| A: | If you have MPEG files that do not encode correctly, try changing the file extension to .mpg and re-encoding. Create a backup copy of this file prior to changing the file extension. | |
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| | It seems to take a long time to encode a file, even one that’s short (under 5 minutes long).
| A: | Encoding performance can be degraded when your hard drive is fragmented. For optimal performance, defragment your hard drives regularly. | |
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| | Unable to transfer files that were purchased via Connect, iTunes, or other services
| A: | The software does not support files that are encoded with DRM (digital rights management). | |
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| | AAC file doesn’t encode correctly.
| A: | If you have AAC files that do not encode correctly, try changing the file extension to .mp4 and re-encoding. Create a backup copy of this file prior to changing the file extension. | |
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| | Some AAC files don’t display within the application.
| A: | The application only supports AAC streams out of MPEG-4 containers. Raw AAC files are unsupported. | |
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| | WMA metadata is not preserved when a file is encoded to MP3.
| A: | Lyrics and Comments metadata are not preserved. Artist, Album Title, Title, Year, Track and Genre metadata are preserved. | |
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| | Animated GIF no longer plays back animated.
| A: | Rotating an animated GIF may result in an animated GIF that is no longer animated. | |
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| | Some DVR-MS files have no audio after a transfer to the device.
| A: | Under Windows Vista, High-definition DVR-MS files are unsupported. | |
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| | DVR-MS files fail to encode on Vista
| A: | Encode errors may display for DVR-MS files on some machine configurations. | |
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| | Difficulty previewing Windows Media files.
| A: | Verify that Windows Media Player 10 or higher is installed and configured on the PC. | |
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| | Unable to delete files within application after previewing
| A: | AVI files may exhibit this behavior. Restart the application to delete files. | |
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| | Preview of file displays “Cannot preview?error or previews with no audio output.
| A: | Verify that audio device is enabled on the machine. | |
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| | Preview seek bar is not displayed for some files.
| A: | Some AAC files exhibit this behavior. | |
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| | Unable to preview enhanced CD.
| A: | The enhanced CD must be extracted in order to preview. | |
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| | Difficulty previewing video.
| A: | Close Media Manager for Walkman. Start the QuickTime Player and choose Edit > Preferences > Quick Time Preferences to open the QuickTime Preferences dialog. Click the File Types tab (in Windows Vista, click the Browser tab, and then click the MIME Settings button). Next, expand the MPEG - MPEG system, video, and audio files category. Select the MPEG-4 media and the Video (protected) check boxes. | |
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| | Cannot preview Recorded TV (dvr-ms) files on a Windows XP PC.
| A: | A Windows XP system in your home network may not preview files recorded by Windows Media Center. High Definition Recorded TV seems the least likely to playback within the software. The workaround is to try to preview the video in an external player. Here’s how: right-click the file in the PC pane and choose Explore Containing Folder from the shortcut menu. Next, double-click the file to preview in the associated player. | |
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| | Unable to preview unprotected DVD files.
| A: | Unprotected DVD files have VOB/IFO extensions and may fail to preview on some systems. To preview these files in an external player, right-click the file in the PC pane and choose Explore Containing Folder from the shortcut menu. Next, double-click the file to preview in the associated player. | |
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| | Playback is pixelated when previewing
| A: | The QuickTime Player is used for playback of some file types. Adjust QuickTime advanced video preferences to Safe mode (GDI only) to improve playback. | |
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| | How do you create a new folder or rename a folder on the device?
| A: | The application selects the appropriate location for file placement on the device. | |
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| | Duplicate files are overwritten on the device.
| A: | When duplicate files already exist in the same folder on the device, they are overwritten. No warning message is displayed. | |
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| | Trouble transferring files when multiple USB devices are connected.
| A: | Try disconnecting all USB devices except your device before transferring. If you want to transfer files from a removable drive to your device, copy them to your local hard drive first. | |
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| | The default window media player playlists do not display in the application.
| A: | Default Windows Media Player playlists are not compatible with the application. | |
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| | It takes a long time to access media files through the application.
| A: | You may experience problems if your My Documents folder is mapped to a network drive and your network connection is slow. In this case, copy your music, photos and videos to a local drive and Media Manager for Walkman will function properly. | |
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| | Errors are given on the Vista N or XP N versions of Windows.
| A: | If you're using the N version of Windows XP or Vista, you'll need to download the Windows Media Player to use Windows Media files. | |
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| | When I install Media Manager on my Windows Media Center 2005 OS, I see this message: “Requirements not met. Press OK to Exit Install.”
| A: | Please install Microsoft Knowledgebase update 900325 to fix this problem. The Update Rollup 2 is required to support the WALKMAN devices. | |
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| | I’m running Windows Vista™ users with multiple user accounts, and only certain users can run the PRO version.
| A: | If your Vista PC has User Account Control (UAC) turned on, perform the following steps to upgrade to Media Manager Pro for all users.
a. Log on to the PC with a user account that has Administrator privileges.
b. On your desktop, right-click the Media Manager for Walkman icon and choose Run as administrator.
c. After the software starts, choose Settings mode.
d. Click the Support button.
e. Click the Enter Your Serial Number button.
f. Enter the serial number provided in your purchase confirmation e-mail.
g. Follow the on-screen instructions to complete the registration process.
h. After registering, you will be prompted to restart the software | |
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| | When I transfer WAV files to the device, I do not see cover art or album information.
| A: | This is a known issue. If you want the device to display cover art and album information for WAV files, you can use Windows Media Player 11 to transfer the WAV files. | |
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| | My 5.1 WAV file displays the message “This file is an unsupported format” when I try to convert it to an MP3 or AAC file.
| A: | Media Manager does not support creating MP3 or AAC files from 5.1 source files. | |
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| | Media Manager does not display my WinAmp AAC files.
| A: | AAC files created by WinAmp are not supported. | |
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| | I transferred video to my device, but the video won’t play correctly.
| A: | Not all MP4 video files will play on the device. If you encounter this problem, change your video setting to “always encode video as MP4.” With this setting checked, Media Manager will convert your video to a format that the device can play. | |
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| | After editing information for CD, a file called elists.db appears on my desktop.
| A: | This file can be safely deleted from the desktop. | |
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| | When I try to delete a file from the root of C:\, I get the message “Access to the path is denied.”
| A: | This message occurs when the Vista OS has User Account Control (UAC) turned on. To delete the file, right-click the file and select Explore Containing Folder.. This will open Windows Explorer where you can elevate your permissions, if needed, and delete the file. | |
