Thank you for your continued interest in Sony products.
This page provides instructions on how to update the firmware for the World model of Sony Digital Photo Frame ‘S-Frame’ DPF-D830(JE).
[Applicable model name]
Sony world model Digital Photo Frame [DPF-D830(JE)]
[Applicable firmware version]
Version: lower than 1.26
*How to check the firmware version
- Press the ≪ MENU ≫ button on the digital photo frame.
- Use the ≪ ≫ buttons to select the ≪ Settings ≫ tab.
- Use the ≪ ≫ buttons to select ≪ System Information ≫ and press ≪(ENTER)≫.
- The firmware version is displayed on the screen.
After checking the firmware version, press the ≪ MENU ≫ button to return to the original screen.
[Correction details]
- Improves charge characteristic of the drained built-in battery.
- Fixed issue where power of the digital photo frame may be turned on by the remote control of products other than a Sony digital photo frame.
[Contact Information]
If you are unable to perform the update correctly or do not understand how to perform the update, please call the following phone number.
[Contact in Japan](Available language in Japanese)
Toll-free number: 0120-622-440
When calling from a cellular/PHS phone, or if the toll-free number is unavailable:
0466-38-0239
Opening hours: Monday through Friday - 09:00 to 18:00
Saturday, Sunday and National Holidays - 09:00 to 17:00
*Excluding year-end/new year holidays
[Contact outside Japan]
Please contact a nearest Sony service station stated on the backside of warranty card.
https://www.sony.jp/products/overseas/contents/info.html#info02
- Personal information, such as your name, mailing address and/or telephone number, provided to the contact above shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation (collectively and partially hereinafter referred to as "Sony") only for the purpose of responding to your inquiries related to this announcement, and other related services. In certain cases, your personal information may be given when necessary to third-party companies to whom Sony has consigned certain elements of such services. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
- The corporation in charge of handling the personal information received in connection with this announcement is Sony Corporation.
- For details on Sony's policy of handling personal information, please see "Sony Group Privacy Policy" and “Guidelines Regarding Disclosure and Other Matters Based on Personal Information Protection Law.”
*Please contact the above customer support center if you wish to inquire about, modify, erase or suspend use of the personal information you provided in connection with this announcement. (Please be advised that in the case of erasure or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the intended uses.)