Basic Info

Warranty Service Information/The Overseas Models are covered by a common warranty in a wide range of countries / area.

Common warranty service is offered in 52 different
countries/areas.


When Japanese version electric appliances brake down in overseas,
you may face problems such as no repair parts available, long repair time, excessive repair fees, etc. However, you may never need to worry about them anymore if you purchase Sony Overseas Models.
Each of these models comes with an international guaranty service, allowing you to enjoy
the full benefit of free repair service within 1 year from the date of purchase
at Sony service stations or authorized distributors in 52 countries and regions such as Japan,
Europe, Americas, Asia, Africa, and Oceania mentioned on the warranty card.


 The available countries and areas of Overseas Model VAIO after-sales services
are different from the ones of those other Sony Overseas Models products.
 Warranty service may not be provided for some products.
 Warranty service for Flat TV(LCD/Plasma)may not be provided in some countries and areas.


The sony product guarntee system operates in 47 countries/areas worldwide
EUROPE
United Kingdom, Russia, Ukraine, Netherlands,
Switzerland, Austria, Spain, Portugal, Germany, France,
Belgium, Sweden, Denmark, Italy, Greece, Norway, Finland
NORTH AMERICA
LATIN AMERICA
U.S.A., Canada, Panama, Chile, Puerto rico, Mexico, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua
ASIA
Singapore, China, Taiwan, Japan, Hong Kong, Malaysia,
Korea, Thailand, Philippines, Maldives, India, Indonesia
AFRICA
South Africa
OCEANIA
Australia, New Zealand, Fiji, Tahiti, New Caledonia
MIDDLE EAST
U.A.E., Qatar, Bahrain, Lebanon, Tunisia

(2*) : Repairs performed at stations other than those listed on the Warranty Card will be charged.

Service Station List / The Overseas Models service stations are located around the world.
EUROPE

BELGIUM
Sony Belgium, bijkantoor van Sony
Europe B.V.
The Corporate Village
Da Vincilaan 7 D1, 1930 Zaventem
Tel. 027131626 (NL)
Tel. 027131632 (FR)


SWITZERLAND
Sony Europe B.V., Hoofddorp,
Schlieren/Switzerland Branch
Wiesenstrasse 5
8952 Schlieren
Tel. 0227614182 (DE)
Tel. 0227614183 (FR)
Tel. 0227614184 (IT)


GERMANY
Sony Europe B.V.,
Zweigniederlassung Deutschland
Kemperplatz 1
10785 Berlin
Tel. 069 95086319 (Festnetztarif)
Mo. - Fr. von 09:00 - 18:00


DENMARK
Sony Nordic Denmark,
filial af Sony Europe B.V. NL
Industriparken 29
2750 Ballerup
Tel. 38322724


SPAIN
Sony Europe B.V. sucursal en España
Avda. Diagonal, 640 planta 4 A
08017 Barcelona
Tel. 0917496388


PORTUGAL
Sony Europe B.V., SUCURSAL
EM PORTUGAL
Av. D. João II, Nツー 44C, Piso 6.4
Edifício Atlantis
Parque das Nações
1990-095 Lisboa
Tel. 808 201 732


AUSTRIA
Sony Europe B.V.,
Zweigniederlassung Austria
Wienerbergstraße 41
1120 Wien
Tel. 0179567639


GREECE
Sony Europe B.V., Greek branch
18-20, Amarousiou Halandriou str.,
15125 Maroussi, Athens, Greece
Tel. 2111988791 (from Greece for both fixed and mobile calls)
Tel. 800 91150 (from Cyprus for both fixed and mobile calls)


FRANCE
Sony France, succursale de Sony
Europe B.V.
49/51, quai de Dion Bouton
92800 Puteaux, France
Tel. 0155695127




FINLAND
Sony Europe B.V., Suomen sivuliike,
Registered foreign name: Sony
Europe B.V., Finland branch
Plaza Business Park Loiste
Äyritie 20, 01510 Vantaa
Tel. 09 69 379 450


ITALY
Sony Europe B.V.
Sede Secondaria Italiana
Via Angelo Rizzoli, 4
20132 (Milano)
Tel. 0269682104


NORWAY
Sony Nordic (Norway),
A branch of Sony Europe B.V.
Lysaker Torg 25
1366 Lysaker
Tel. 23162592


THE NETHERLANDS
Sony Benelux,
Een onderdeel van Sony Europe B.V.
Schipholweg 275
1171 PK Badhoevedorp
Tel. 0203469524


SWEDEN
Sony Nordic (Sweden), Filial till
Sony Europe B.V. (NL)
Torshamnsgatan 20
SE-164-40 Kista
Tel. 08 587 69220


UNITED KINGDOM
Sony Europe B.V.
The Heights, Brooklands,
Weybridge,
Surrey, KT13 OXW
Tel. 0207 365 2810


RUSSIA
CJSC “Sony Electronics” Office
6, Karamyshevsky proezd
123103 Moscow
Tel. 8-800-200-7667


UKRAINE
LLC "Sony Ukraine"
8 Illinska street
04070 Kyiv
Tel. 0-800-307-669

(Information Only - Not a Repair Facility)
For European countries not listed above,
please contact:

Sony Belgium,
bijkantoor van Sony
Europe B.V.
The Corporate Village
Da Vincilaan 7 D1
1930 Zaventem - Belgium

NORTH AMERICA

U.S.A.
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Tel.239-768-7676
http://www.sony.com/support/


CANADA
Sony Of Canada Ltd.
Customer Information Center
115 Gordon Baker Road, Toronto
ON M2H 3R6
Tel. 1-877-899-7669
http://esupport.sony.com/CA/


LATIN AMERICA

MEXICO
Sony Comercio de Mexico S.A. de C.V
Customer Information Center
Tel. 5002-9819 (From Mexico City)
Tel. 01-800-759-7669
(Toll free number from other cities)
https://www.sony.com.mx/
View Servicio y Soporte
"Soporte en Linea, Contact Center
y Servicio Tecnico"
Email: mexico@info.sony-latin.com


PUERTO RICO(USA)
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Tel. 1-800-601-SONY (7669)
https://www.sony.com/support/


CHILE
Sony Chile Ltda.
Ave. Presidente Kennedy No. 8017
Las Condes, Santiago
Tel. 800 261 800/
(From Cellular: 2-27546333)
https://www.sony.cl/



For more information on Service Network in Central America and
Ecuador, please contact:

PANAMA
Sony Inter-American, S.A.
Edificio Sony - Digicel
Via Transistmica
P.O. Box 0816-00636
Panama 5, Rep of Panama
Tel. 800-7669
https://www.sony.com.pa/


COSTA RICA
Tel. 0-800-507-1007
https://www.sony.co.cr/


EL SALVADOR
Tel. 800-6148
https://www.sony.com.sv/


GUATEMALA
Tel. 01-800-2990001
https://www.sony.com.gt/


NICARAGUA
Tel. +505-2268-0518 / 1-800-507-0011
https://www.sony.com.ni/


ECUADOR
Tel. 1-800-007669
https://www.sony.com.ec/


HONDURAS
Tel. 800-2791-9266
https://www.sony.com.hn/


AFRICA

SOUTH AFRICA
www.sony.com/za

OCEANIA

AUSTRALIA
Sony Australia Ltd.
Local Toll-Free: 1300-13-SONY(7669)
www.sony.com.au/electronics/support


NEW ZEALAND
Sony New Zealand Ltd.
Local Toll-Free: 0800-SonyNZ (766969)
www.sony.co.nz/electronics/support


FIJI
Motibhai Group of Companies
Motibhai Building 1 Industrial Rd
Nadi Airport
P.O.Box 9175
Fiji Islands
Tel. 679-6-722-477


TAHITI
Total Video Service Center
Zone Industrielle Fare Ute
P. O. Box 20544
Papeete-Tahiti
98713-French Polynesia
Tel. 689-50-87-87/50-89-00


NEW CALEDONIA
Menard Pacifique
8, rue Jean Jaures
BP 3899
98846 Noumea
New Caledonia
Tel. 687-27-62-23

ASIA

SINGAPORE
Sony Electronics (S) Pte. Ltd.
Tel. 65-6544-8600
www.sony.com.sg/electronics/support


MALAYSIA
Sony (Malaysia) Sdn. Bhd.
Local Toll-Free: 1300-88-1233
Tel. 603-2203-858
www.sony.com.my/electronics/support


CHINA
Sony (China) Limited
To locate the service station or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Information
Service Center
Tel. 400 810 9000


HONG KONG
Sony Corporation of Hong Kong Ltd.
Tel. 852-2833-5129
www.sony.com.hk/zh/electronics/support


KOREA
Sony Korea Corporation
Tel. 822-3273-2000
www.sony.co.kr/electronics/support

PHILIPPINES
Sony Philippines, Inc
Tel. 632-878-7600
www.sony.com.ph/electronics/support


MALDIVES
Reefside Electronics Service Center
KKM Bldg. 2/F
03 Orchid Magu
P.O Box 20189, Male
Republic of Maldives
Tel. 960-3323450


INDIA
Sony India Pvt. Ltd.
Local Toll-Free: 1800-103-7799
Tel. 91-11-6600-6600
www.sony.co.in/electronics/support


THAILAND
Sony Thai Co. Ltd.
Tel. 662-715-6100
www.sony.co.th/electronics/support


TAIWAN
Sony Taiwan Ltd.
Tel. 886-2-7714-0021
www.sony.com.tw/zh/electronics/support


INDONESIA
PT. Sony Indonesia
Tel. 62-(area code)-500-323
www.sony.co.id/electronics/support


(Information Only - Not a Repair Facility)
For Asian, Oceanian, African or Middle Eastern countries not listed,
please email Us at:

www.sony-asia.com/electronics/support
----------------------------------------------------------------------------
JAPAN
To receive the warranty services, the defective product has to be delivered to dealers you purchased the product at or to the following Sony Service Stations.


TOKYO
Sony Service Station Akihabara
1F Akihabara Shinkou Daiichiseimei Building
3-1-2 Ueno Taito-ku, Tokyo, 110-0005
Japan
Tel. 03-5818-0521
www.sony.jp/overseas/


OSAKA
1F Namba Tsujimoto Nissei Building
1-13-17 Nanbanaka, Naniwa-ku
Osaka-shi, Osaka, 556-0011
Japan
Tel. 06-6643-1501


OKINAWA
Sony Service Station Naha
4-17-15 Jicchaku, Urasoe-shi,
Okinawa 901-2122 Japan
Tel. 098-877-0323

U.A.E.
Jumbo Electronics Co. Ltd.
Tel. +971-80058626
email: sony.service@jumbo.ae
www.jumbocorp.com


QATAR
51 East
Tel. +974-44257844
email: info@DarwishHolding.com
www.darwishholding.com


BAHRAIN
Ashraf's
Tel. +973-17311173
email: ashrafs@ashrafs.com.bh
www.ashrafsbahrain.com



LEBANON
Allied Computer Services S.A.L.
Tel. + 961 1 682000, Extn : 1320, 1321
email: cservice@alcs.com.lb
www.alcs.com.lb


TUNISIA
Afrivision
Phone : +216-71385777
email: afrivision.sav.tunis@afrivision.com.tn
www.afrivision.com.tn


For more information on Service
Network in the Middle East Region,
please visit :

www.sony-mea.com/electronics/support
top
For further assistance, call: Navidial 0570-00-3311 Mobile phones & PHS: 03-5448-3311 charged as a local call from anywhere within Japan Lines open Monday through Friday:9:00am to 6:00pm;Saturday, Sunday and Holidays 9:00am to 5:00pm

OCEANIA ASIA EUROPE AFRICA LATIN AMERICA NORTH AMERICA