Thank you for your continued interest in Sony products.
Sony is offering a firmware upgrade for Interchangeable Lens Digital Camera "NEX-3" and"NEX-5".
Please read all the information described below and upgrade the firmware by downloading the upgrade program pursuant to the procedure explained below.
[Applicable model name]
Interchangeable Lens Digital Camera “NEX-3(JE)”, “NEX-5(JE)”
[Applicable firmware version of the units]
The applicable products are with the firmware version “Ver.01,” “Ver.02” or “Ver.03.”
(Please visit the download page to check the firmware version installed on your product.)
* This upgrade program also includes the upgrade program (Ver.02) which was released on July 1, 2010 and the upgrade program (Ver.03) which was released on Oct 14, 2010.
[Contents of upgrade]
- 1. Addition of the [Picture Effect] function
- 2. Additions of the [Peaking] function at manual focus mode.
・When switching off the power button, the α logo is displayed in the LCD monitor while the system is processing to shut down.
* The manuals of the new features are available from the download page linked below.
[Contact Information]
[Contact in Japan] (Assistance available in Japanese language only)
Sony DI Call Center:
0120-500-115
(accessible from cellular/PHS phones)
- PHS mobile phone case, or toll-free number is not available:
0466-31-2511
After you connect to these numbers, while the first flow guidance, "402 "+"#" press please.
Directly connect you to the person in charge
| Opening hours: | Monday through Friday - 09:00 to 18:00 Saturday, Sunday and National Holidays - 09:00 to 17:00 *Excluding year-end/new year holidays |
[Contact outside Japan]
Please contact a nearest Sony service center written on the backside of warranty card.
https://www.sony.jp/products/overseas/contents/info.html#info02
- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service (Japan) Inc., and Sony Marketing (Japan) Inc. for providing with services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as such companies do.
- Corporation in charge of handling the personal information received for this matter is Sony Corporation.
- If you want to refer, change, erase or terminate to use your personal information, contact the above customer support center.(In case of erasure or termination, there is possibilities not to be able to provide appropriate support.)
