Sony Overseas Models Support & Information

NWZ-A10 series Firmware Update Program Download Service

Dec. 22, 2014

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

For owners of Walkman A series, we offer NWZ-A10 firmware update program to the latest version 1.01.
Please read carefully the following instructions.

This update utility is not necessary if your Walkman has already been updated to firmware version 1.01 by the automatic firmware update function.

[Contents of the update]

Improvement of the condition which Walkman may be slow in action when a FLAC file, which has more than one jacket picture, is played and gone to the next or previous song.

[Applicable Models]

NWZ-A10 series that have firmware version lower than 1.01.

[How to confirm the Model and the Firmware version]

Please confirm the Model and the Firmware version from the steps below.

  • Press and hold the BACK/HOME button until the Home menu appears.
  • Select up-down (Settings), [Common Settings], and [Unit Information].

Confirm the Model and the Firmware version.

[Target PC environments]
* OS

- Windows 8.1 / Windows 8.1 Pro
- Windows 8 / Windows 8 Pro
- Windows 7 Ultimate (Service Pack 1 or later)
- Windows 7 Professional (Service Pack 1 or later)
- Windows 7 Home Premium (Service Pack 1 or later)
- Windows 7 Home Basic (Service Pack 1 or later)
- Windows 7 Starter (Service Pack 1 or later)
- Windows Vista Ultimate (Service Pack 2 or later)
- Windows Vista Business (Service Pack 2 or later)
- Windows Vista Home Premium (Service Pack 2 or later)
- Windows Vista Home Basic (Service Pack 2 or later)
- Mac OS X v10.6 - v10.9

* Hardware requirements

- CPU
 1 GHz or more

- Memory
 1 GB or more (32bit) / 2 GB or more (64bit)

[Before Update]

After updating, the firmware cannot be reinstated an earlier version.

Please transfer all data from the unit to the computer in advance, since the data may be lost when upgrading as they are remained on the unit. We cannot guarantee in case the tracks and the data are damaged or deleted by this update.

When upgrading, the unit is needed to have a free space about 80 MB. Please confirm the size from the steps below.

  • Press and hold the BACK/HOME button until the Home menu appears.
  • Select up-down (Settings), [Common Settings], and [Unit Information].
Confirm the “Free/Total Memory Space”.

When downloading the program and upgrading the firmware, log on to the computer with the administrator name or with any name which belongs to the administrator.

If you are Windows 8 user, Windows 7 user or Windows Vista user, “Windows needs your permission to continue” message appears in the User Account Control dialog box. Click [Continue] to proceed, and follow the announcements.

[Update procedure]

[After update]

Please confirm the version when the update program is installed successfully with following [How to confirm the Model and the Firmware version] steps.
The update program installation is succeeded when “1.01” is shown on the screen.

- for Windows -

Click here for downloading the software.

- for Macintosh -

Click here for downloading the software.

[Privacy Policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the contact above shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation collectively and partially (hereinafter referred to as "Sony") only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

* Corporation in charge of handling the personal information received in connection with this announcement is Sony Corporation.

* With regard to Sony's policy of handling the personal information, please refer to "Sony Group Privacy Policy"

* Please contact to the above Sony call center if you wish to inquire, modify, erase or suspend to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)


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