This announcement has been terminated.
| Notice for Customers using Digital Noise Cancelling Headphone gMDR-NC500Dh | ||
| Nov. 6, 2008 Additional notice Dec 10, 2008 Sony Corporation Sony Marketing (Japan) Inc. Sony Customer Service (Japan) Inc. |
||
| Thank you for your loyal patronage for Sony products. Regarding the Sony product Digital Noise Cancelling Headphone gMDR-NC500Dh, we have discovered a rare case that some of the products sold may damage under a certain condition (the serial numbers are noted later in this document). Specifically, parts on the inner side of the length adjusting sliders (L and R) of the headband may crack or break depending on the condition it is used. All the products with the relevant serial numbers shall be checked and repaired free of cost. We apologize for any inconvenience caused by this matter. We thank you for your understanding and look forward to your continued business with Sony products. yDescription of the potential damagez Rare case has been reported that parts of the inner side of the length adjusting sliders of the headband (positions where red arrows are pointing on the picture shown below) may crack or break, depending on the condition it is used. 
yProduct name and serial numbersz Digital Noise Cancelling Headphone MDR-NC500D (released on April 21, 2008) Serial numbers : 5001306 ~ 5023554 Not all the products with the above serial numbers are at risk of having this damage. Please refer to a complete list for details. How to check the product name : The product name is shown on the lower part of the outer rim of the right (R) unit. (additional notice on December 10, 2008) We have discovered that due to the production error,a rare case that the parts on the inner side of the length adjusting sliders (L and R) of the headband may come off. All the products with the following relevant serial numbers shall be checked and repaired free of cost as the followings. Serial numbers : 5200001 ` 5202580  How to check the serial number : The serial number is shown inside the left (L) unit.  yHow claims are handledz Customers are invited to report the Call Center noted below. yContact in Japan z (Japanese only)
yContact outside Japanz
Customersf personal information such as names, addresses, or phone numbers which are provided by customers at the contact above may be utilized by the following three Sony companies: Sony Corporation, Sony Marketing (Japan) Inc., and Sony Customer Services (Japan) Inc. (hereinafter referred to as Sony altogether), only for the purpose of asking several questions and providing repair service at free of cost or backup services regarding this matter. A part of the process of checking/repairing may be delegated to other businesses; in case those businesses require the customersf personal information for an appropriate reason, Sony may provide the customersf personal information to those companies; however, the usage, storage, and disposal of the personal information will be strictly controlled at the delegated businesses, as well as at Sony. Sony will act as the chief administrator of handling the customersf personal information. Further details on Sonyfs privacy policy and management of personal information can be found at "Sony Group Privacy Policy" and at "Notes on disclosure of purposes to collecting personal information, based on "Act on the Protection of Personal Information. If the personal information collected regarding this matter wished to be referred to, corrected, erased, or discontinued to be utilized, please contact the Call Center noted above. (If the information is requested to be erased or discontinued to be utilized, the customer may not be able to receive necessary service as per set under the purpose of use of personal information on this matter. |
 |
