Thank you for your continued interest in Sony products.
In Sony CRT color TVs manufactured before the end of 1990, a particular internal component has been found in some cases to suffer age deterioration following very long term usage and thus overheat. This overheating may, in rare cases, cause the component to catch fire and result in a burn to TV set, and at times damage to surrounding property.
In light of the above, we would like to ask you to stop using Sony CRT color TVs manufactured before the end of 1990.
[ Covered models ]
[ Contact Information ]
<Contact in Japan> (in Japanese only)
|Sony TV Call Center:
(accessible from fixed phone/cellular/PHS phones)
Monday through Friday - 9:00 to 18:00
* Excluding year-end/new year holidays
Saturday, Sunday and Holidays - 9:00 to 17:00
<Contact outside Japan>
Please contact a nearest Sony service center listed on the following site:
Personal information, such as your name and/or mailing address, provided to Sony TV Call Center shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation (collectively or partially, "Sony") only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such responding work. In such cases, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information. Sony Corporation will be responsible for handling of the personal information received in connection with this announcement.
If you have any queries in relation to the manner of handling of personal information provided to a Sony service center, please contact such Sony service center.
* Please contact the Sony TV call center or a Sony service center if you wish to inquire, modify, erase or suspend to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to respond in accordance with the purpose of usage mentioned above.)