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Overseas Model Customer Support

1 Battery
2 Built-in flash memory
3 Connection/Recognition
4 Function
5 Trouble Shooting

1 Battery
Q1. Can I replace the built-in battery by myself?
Q2. How long is the built-in battery life?
Q3. What is an indication of replacing the built-in battery?
Q4. How can I charge the built-in battery?
Q5. How long does it take to charge the built-in battery?
Q6. How much battery duration does it have?
2 Built-in flash memory
Q1. Is it possible to add more memory to the built-in flash memory?
Q2. Can the built-in flash memory be formatted with the player?
Q3. How many recordable songs does it have?
How much music recording time does it have?
3 Connection/Recognition
Q1. Can the unit be connected to a computer via USB HUB?
Q2. Can the player be used with a USB extension cable?
Q3. What are the system requirements of the computer?
Q4. The player's display remains blank after connected to a computer or to another device, or during charging, if the player is used for the first time, or left unused for an extended period.
5 Function
Q1. Can I delete audio files with the player?
Q2. Can I enter the title with the player?
Q3. Does the player equip the recording function?
Q4. How can I turn on/off the power?
Q5. ZAPPIN playback guidance is heard although "Beep" is set as off.
Q6. I want to listen song clips longer (shorter) in ZAPPIN playback.
5 Trouble Shooting
Q1. The volume is not loud enough.
Q2. Only a small number of tracks can be transferred to the player.
Q3. The player does not operate normally.
Q4. It takes long time to transfer files.
Q5. I transferred release year assigned songs to the player. However, the songs are categorized in release year "Unknown" group.
Q6. The title of a song is not displayed correctly.
Q7. How can I get the Operation Guide?
Q8. I did not transfer any files, but the actual memory capacity is less than the capacity in the specifications.
Q9. I cannot playback transferred MP3/WMA files.
Q10. "CONNECTED USB" does not appear when connected to the computer with the supplied USB cable.
Q11. "BOOT ERROR" is displayed and the unit cannot turn on.

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