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Overseas Model Customer Support

1 Battery
2 Built-in flash memory
3 Connection/Recognition
4 Function
5 Trouble Shooting

1 Battery
Q1. How long is the built-in battery life?
Q2. What is an indication of replacing the built-in battery?
Q3. Can I replace the built-in battery by myself?
Q4. How can I charge the built-in battery?
Q5. How long does it take to charge the built-in battery?
Q6. How much battery duration does it have?
2 Built-in flash memory
Q1. Is it possible to add more memory to the built-in flash memory?
Q2. Can the built-in flash memory be formatted with the player?
Q3. How many recordable songs does it have?
How much music recording time does it have?
How much video recording time does it have?
How many recordable photos does it have?
3 Connection/Recognition
Q1. Is it possible to connect the unit to a computer with a USB cable other than the supplied cable?
Q2. What are the system requirements of the computer?
Q3. Can the unit be used with a USB extension cable?
Q4. Can the unit be connected to a computer via USB HUB?
Q5. The player's display remains blank after connected to a computer or to another device, or during charging, if the player is used for the first time, or left unused for an extended period.
4 Function
Q1. Can I enter the title with the player?
Q2. Can I edit the video/picture title with the player?
Q3. How can I turn on/off the power?
Q4. What is the supported photo file format with the player?
Q5. Does the player equip the recording function?
Q6. Can I delete audio files with the player?
Q7. What are the supported audio file formats with the player?
Q8. What are the supported video file formats with the player?
Q9. How can I transfer songs to the player from my computer?
Q10. Can I delete video or picture files with the player?
Q11. Can the battery of the "WALKMAN" be charged by the supplied speaker?
Q12. How much battery duration does the "WALKMAN" have, when the supplied speaker is not connected to the AC adaptor?
5 Trouble Shooting
Q1. I cannot find the beginning of the folders (group) of the player by using the remote control supplied with the applicable accessory or connected Bluetooth equipment.
Q2. In the Video List display, the player does not display the thumbnail.
Q3. It takes long time to transfer files.
Q4. I can tune FM stations by using neither remote control supplied with the applicable accessory nor connected Bluetooth equipment.
Q5. The "Error Copying File" dialog appears, and I cannot save files to the player by Windows Explorer.
Q6. I transferred release year assigned songs to the player. However, the songs are categorized in release year "Unknown" group.
Q7. The volume is not loud enough.
Q8. After executing "Safety remove USB device" with my computer, the player still displays "Connecting."
Q9. "Square" appears in the title.
Q10. "Connecting" does not appear when connected to the computer with the supplied USB cable.
Q11. The "WALKMAN" does not receive FM radio in connecting to the supplied speaker.
Q12. [Equalizer], [Clear Stereo] and [Dynamic Normalizer] cannot be set, when the "WALKMAN" is connected to the supplied speaker.

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