Basic Info

Instruction manual languages  
After-sales service
Regions where overseas models can be used
Global electricity and broadcasting standards
Instruction manual languages/ The Overseas Models instructions manuals are printed in languages other than English.

Sony Overseas Models product instructions come in various languages, such as English, Chinese, Korean, German, French, Spanish, Portuguese and Russian. (Available languages depend on the model) The menu display on the products of certain “Handycam,” “Cyber-shot,” etc. are able to display several languages besides English. (Available languages depend on the model)
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After-sales service/The Overseas Models are covered by a common warranty in a wide range of countries / area.

Common warranty service is offered in 52 different
countries/areas.


When Japanese version electric appliances brake down in overseas,
you may face problems such as no repair parts available, long repair time, excessive repair fees, etc. However, you may never need to worry about them anymore if you purchase Sony Overseas Models.
Each of these models comes with an international guaranty service, allowing you to enjoy
the full benefit of free repair service within 1 year from the date of purchase
at Sony service stations or authorized distributors in 52 countries and regions such as Japan,
Europe, Americas, Asia, Africa, and Oceania mentioned on the warranty card.


 The available countries and areas of Overseas Model VAIO after-sales services
are different from the ones of those other Sony Overseas Models products.
Concerning the services for Overseas Model VAIO, please check here.
 Warranty service may not be provided for some products.
 Warranty service for Flat TV(LCD/Plasma)may not be provided in some countries and areas.


The sony product guarntee system operates in 47 countries/areas worldwide
EUROPE
United Kingdom, Russia, Ukraine, Netherlands,
Switzerland, Austria, Spain, Portugal, Germany, France,
Belgium, Sweden, Denmark, Italy, Greece, Norway, Finland
NORTH AMERICA
LATIN AMERICA
U.S.A., Canada, Panama, Chile, Puerto rico, Mexico, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua
ASIA
Singapore, China, Taiwan, Japan, Hong Kong, Malaysia,
Korea, Thailand, Philippines, Maldives, India, Indonesia
AFRICA
South Africa
OCEANIA
Australia, New Zealand, Fiji, Tahiti, New Caledonia
MIDDLE EAST
U.A.E., Qatar, Bahrain, Lebanon, Tunisia

(2*) : Repairs performed at stations other than those listed on the Warranty Card will be charged.

Service Station List / The Overseas Models service stations are located around the world.
EUROPE

BELGIUM
Sony Belgium, bijkantoor
van Sony Europe Limited
The Corporate Village
Da Vincilaan 7 - D1, 1935 Zaventem
Phone: 070 222 130 (max 0,30 EUR/Min)


SWITZERLAND
Sony Europe Limited, Weybridge,
Schlieren/Switzerland Branch
Wiesenstrasse 5
8952 Schlieren
Phone: DE: 0227614182 / FR: 0227614183
Phone: IT: 0227614184


GERMANY
Sony Europe Limited,
Zweigniederlassung Deutschland
Kemperplatz 1
10785 Berlin
Phone: 030 585812345


DENMARK
Sony Nordic (Denmark),
filial af Sony Europe Limited
Industriparken 29
2750 Ballerup
Phone: 70 11 21 05


SPAIN
Sony Europe Limited,
Sucursal en España
Avda. Diagonal, 640 planta 4 A
08017 Barcelona
Phone: 902 402 102


PORTUGAL
Sony Europe Limited,
Sucursal em Portugal
Av. D. João II, Lote 1.06.2.2C, Piso 6.3
Edifício Atlantis-Parque das Nações
1990-095 Lisboa
Phone: 808 200 185


AUSTRIA
Sony Europe Limited,
Zweigniederlassung Austria
Wienerbergstrasse 41
Europlaza, Gebaude F, 5. Stock
1120 Wien
Phone: 01/206 091 786


GREECE
Sony Europe Limited, d.t. Sony Hellas
18-20, Amarousiou Chalandriou str.,
15125 Marousi, Athens, Greece
Phone: 00800 44121496,
2111980703 (for mobile calling from Greece)
80091150 (calling from Cyprus)


FRANCE
Sony France,
succursale de Sony Europe Limited
49/51, quai de Dion Bouton
92800 Puteaux
Phone: 01 55 90 34 34




FINLAND
Sony Europe Limited,
Suomen sivuliike
Plaza Business Park Loiste
Äyritie 20, 01510 Vantaa
Phone: 09 69 379 450


ITALY
Sony Europe Limited,
sede secondaria Italiana
Via Angelo Rizzoli, 4
20132 - Milano
Phone: 199151146
Il costo della telefonata
dipende dall’operatore


NORWAY
Sony Nordic (Norway),
a branch of Sony Europe Limited
Billingstadsletta 13
1396 Billingstad
Phone: 23 16 25 92


THE NETHERLANDS
Sony Benelux,
a branch of Sony Europe Limited
Schipholweg 275
1171 PK Badhoevedorp
Phone: (020) 6581888 (lokaal tarief)


SWEDEN
Sony Nordic (Sweden),
filial till Sony Europe Limited
Torshamnsgatan 20
164-40 Kista
Phone: 08 58 769 220


UNITED KINGDOM
Sony United Kingdom and Ireland,
a division of Sony Europe Limited
The Heights, Brooklands, Weybridge,
Surrey, KT13 OXW
Phone: 0207 365 2810


RUSSIA
CJSC “Sony Electronics”
Representative Office
6, Karamyshevsky proezd
123103 Moscow
Phone: 8-800-200-7667


UKRAINE
Sony Overseas S.A.
Representative Office
ul. Spasska 30
04070 Kiev
Phonel: 8-800-307-6690

(Information Only - Not a Repair Facility)
For European countries not listed above,
please contact:

Sony Belgium,
bijkantoor van Sony Europe Limited
Customer Information Centre
The Corporate Village
Da Vincilaan 7 - D1
1935 Zaventem - Belgium

NORTH AMERICA

U.S.A.
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Phone:239-768-7676
http://www.sony.com/support/


CANADA
Sony Of Canada Ltd.
Customer Information Center
115 Gordon Baker Road, Toronto
ON M2H 3R6
Phone: 1-877-899-7669
http://esupport.sony.com/CA/


LATIN AMERICA

MEXICO
Sony Comercio de Mexico S.A. de C.V
Customer Information Center
Phone: 5002-9819 (From Mexico City)
Phone: 01-800-759-7669
(Toll free number from other cities)
http://www.sony.com.mx/
View Servicio y Soporte
“Soporte en Linea, Contact Center
y Servicio Tecnico”
Email: mexico@info.sony-latin.com


PUERTO RICO(USA)
Sony Electronics INC.
To locate the servicer or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Experience Center
Phone: 1-800-601-SONY (7669)
http://www.sony.com/support/


CHILE
Sony Chile Ltda.
Ave. Presidente Kennedy No. 8017
Las Condes, Santiago
Phone: 800 261 800/
(From Cellular: 2-27546333)
http://www.sony.cl/corporate



For more information on Service Network in Central America and
Ecuador, please contact:

PANAMA
Sony Inter-American, S.A.
Edificio Sony - Digicel
Via Transistmica
P.O. Box 0816-00636
Panama 5, Rep of Panama
Phone: 800-7669
http://www.sony.com.pa


COSTA RICA
Phone: 0-800-507-1007
http://www.sony.co.cr


EL SALVADOR
Phone: 800-6148
http://www.sony.com.sv


GUATEMALA
Phone: 01-800-2990001
http://www.sony.com.gt


NICARAGUA
Phone: +505-2268-0518 / 1-800-507-0011
http://www.sony.com.ni


ECUADOR
Phone: 1-800-007669
http://www.sony.com.ec


HONDURAS
Phone: 800-2791-9266
http://www.sony.com.hn


AFRICA

SOUTH AFRICA
Phone : 0861-113110
http://www.sony.com/za

OCEANIA

AUSTRALIA
Sony Australia Ltd.
Local Toll-Free: 1300-13-SONY(7669)
http://www.sony.com.au


NEW ZEALAND
Sony New Zealand Ltd.
Local Toll-Free: 0800-SonyNZ (766969)
http://www.sony.co.nz


FIJI
Motibhai Group of Companies
Motibhai Building 1 Industrial Rd
Nadi Airport
P.O.Box 9175
Fiji Islands
Phone: 679-6-722-477


TAHITI
Total Video Service Center
Zone Industrielle Fare Ute
P. O. Box 20544
Papeete-Tahiti
98713-French Polynesia
Phone: 689-50-87-87/50-89-00


NEW CALEDONIA
Menard Pacifique
8, rue Jean Jaures
BP 3899
98846 Noumea
New Caledonia
Phone: 687-27-62-23

ASIA

SINGAPORE
Sony Electronics (S) Pte. Ltd.
Phone: 65-6544-8600
http://www.sony.com.sg


MALAYSIA
Sony (Malaysia) Sdn. Bhd.
Local Toll-Free: 1300-88-1233
Phone: 603-2203-858
http://www.sony.com.my


CHINA
Sony (China) Limited
To locate the service station or dealer
nearest you, or for service assistance
or resolution of a service problem, or
for product information or operation,
call:
Sony Customer Information
Service Center
Phone: 400 810 9000


HONG KONG
Sony Corporation of Hong Kong Ltd.
Phone: 852-2833-5129
http://www.sony.com.hk


KOREA
Sony Korea Corporation
Phone: 822-3273-2000
http://www.sony.co.kr

PHILIPPINES
Sony Philippines, Inc
Phone: 632-878-7600
http://www.sony.com.ph


MALDIVES
Reefside Electronics Service Center
KKM Bldg. 2/F
03 Orchid Magu
P.O Box 20189, Male
Republic of Maldives
Phone: 960-3323450


INDIA
Sony India Pvt. Ltd.
Local Toll-Free: 1800-103-7799
Phone: 91-11-6600-6600
http://www.sony.co.in


THAILAND
Sony Thai Co. Ltd.
Phone: 662-715-6100
http://www.sony.co.th


TAIWAN
Sony Taiwan Ltd.
Phone: 886-2-7714-0021
http://www.sony.com.tw/service


INDONESIA
PT. Sony Indonesia
Phone: 62-(area code)-500-323
http://www.sony.co.id


(Information Only - Not a Repair Facility)
For Asian, Oceanian, African or Middle Eastern countries not listed,
please email Us at:

http://www.sony-asia.com/support
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JAPAN
To receive the warranty services, the defective product has be to delivered to dealers you purchased the product at or to the following Sony Service Stations.


TOKYO
Sony Service Station Akihabara
1F Akihabara Shinkou Daiichiseimei Building
3-1-2 Ueno Taito-ku, Tokyo, 110-0005
Japan
Phone: 03-5818-0521
http://sony.jp/overseas/


OSAKA
1F Namba Tsujimoto Nissei Building
1-13-17 Nanbanaka, Naniwa-ku
Osaka-shi, Osaka, 556-0011
Japan
Phone: 06-6643-1501


OKINAWA
Sony Service Station Naha
4-17-15 Jicchaku, Urasoe-shi,
Okinawa 901-2122 Japan
Phone: 098-877-0323

U.A.E.
Jumbo Electronics Co. Ltd.
Phone: +971-80058626
email: sony.service@jumbo.ae
http://www.jumbocorp.com


QATAR
51 East
Phone: +974-44257844
email: info@DarwishHolding.com
http://www.darwishholding.com


BAHRAIN
Ashraf's
Phone: +973-17311173
email: ashrafs@ashrafs.com.bh
http://www.ashrafsbahrain.com



LEBANON
Allied Computer Services S.A.L.
Phone: + 961 1 682000, Extn : 1320, 1321
email: cservice@alcs.com.lb
http://www.alcs.com.lb


TUNISIA
Afrivision
Phone : +216-71385777
email: afrivision.sav.tunis@afrivision.com.tn
http://www.afrivision.com.tn


For more information on Service
Network in the Middle East Region,
please email us at:

SonyCustomercare.MEA@ap.sony.com
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Regions where overseas models can be used / The Overseas Models are adaptable to countries/area and regions around the world.

The Overseas Models are basically adaptable to
countries/areas and regions around the world.
Remember, however, that the following regions are
exceptions to this rule.


>> Color Television (multi-system compatible)
Argentina
Brazil
Paraguay
Uruguay
Laos
France
>> Video Deck
Argentina
Brazil
Paraguay
Uruguay
Laos
France
>> Radio
Countries using FM broadcasting frequency of 66-73MHz.
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Global electricity and broadcasting standards / Can't be used if systems are different. Be aware of each region's electricity and broadcasting circumstances.

The circumstances surrounding world electricity is
more complicated than you expect.
You should know that power supply,
voltage and plug shape vary in different regions.
The same goes for television and video recorders. Each
region has its own system with respect to color displaying,
channel systems, sound outputs, etc.
So when you purchase electric appliances abroad,
it is important to note that the systems match
the circumstances there.


Different electricity/broadcasting circumstances among countries

Power supply/voltage, plug shapes
TelevisionVideosRadios

Power supply/voltage, plug shapes
There are about 15 kinds of plugs in the world.
For example, we can find differences in the numbers of pins
inserted into sockets or the shape/design of the plugs.
Some have 2 pins, others have 3, and there are square types
and round types. Various types of plugs are used in
each country and region.

>>Most countries use different voltage from Japan.
The AC100V voltage is found only in the Japanese electric
environment. Other countries generally define the available
voltage within the 110 to 240 range.
So it may be very dangerous in other countries to use electric
appliances conforming to the Japanese environment, even if
you recognize that the plug shape is the same as the one used
in other regions.

>>Also sometimes it is very difficult to
obtain dry batteries.

Currently it is difficult to find some types of batteries (e.g. type 4)
abroad. But you can use any batteries as long as their size
and voltage match and you do not have to worry about
what they are made of.


Radios
>>Radios cannot be used if different kind
of radio waves are transmitted.

Four kinds of radio waves: longwave (LW), middlewave (MW;
corresponding to AM in Japan), shortwave (SW) and ultrashort (FM)
are used in the world. A minor wave in Japan is sometimes
the major one in other countries.

>>Even if the same kinds of waves are used
in a certain region, you cannot receive the wave
if the bandwidth is different. Bandwidths of the
radio wave depends on the countries.

For example, FM bandwidth range is from 76 MHz to 90 MHz in Japan,
but it is from 87.5 MHz to 108 MHz in the United States.
So Japanese radio covers only the range from 87.5 MHz to 90 MHz.
The same logic is applicable to the other waves.

Radio broadcasting frequencies around the world

Television
>>You may not be able to receive pictures or sounds
if there is a difference in the broadcast method.

There are 14 kinds of broadcast styles.
Each broadcast type is identified with the alphabet characters
A to N according to the numbers of scanlines, intervals between
picture waves and sound waves, and modulation types.
If your television does not conform to the local broadcast style,
you cannot receive pictures and sounds.

>>You cannot enjoy colored pictures
if the color systems are different.

For televisions, there are 3 types of color systems: NTSC,
PAL and SECAM. To receive colored pictures, your device
must conform to the local color system.

>>You cannot receive the waves
if the channel frequency is different.

Channel style is categorized according to the frequency
allocated to each channel. For example, the frequency is
allocated to channel 4 is 171.25MHz in Japan. On the other hand,
67.25MHz is allocated to the same channel number in the
United States. You cannot watch the program on channel 4 in US
with your Japanese device.

>>Also the stereo broadcasting
system is different among the regions.

Currently there are 7 types in stereo broadcasting. If your TV
does not conform to the style there, you cannot receive the
sounds as stereo. Only a small number of regions offer
bilingual broadcasting.


Videos
>>You cannot play the video tape
if the color system is different.

For example, in the United States or Canada where
the same color system as Japan is applied, you can play
video tapes recorded in Japan. But it is not possible in
Europe due to a different color system.

>>You cannot use your video recorder
If the broadcast and channel systems are different.
Your video recorder must match the requirements
not only for the color system, but also for the broadcast and
channel systems. For example, you cannot use the video
recorders made for Japanese customers in the United States,
because the channel system is different (even though
US devices have a specification corresponding to Japanese
ones with respect to broadcast and color systems).

>>When displaying pictures via the RF terminal,
please pay attention to frequencies.

Please pay attention to the kind of RF signals if you want your
video recorder to output signals to TV via the RF terminal.
The signals used in Japan are channel 1 (91.25MHz) and
channel 2 (97.25MHz) , which are not applicable in the United States.
In Europe and other countries, the bandwidth for UHF channels
is used as a RF signal. But there are no problems if you use
video/sound terminals for the TV outputs.

>>The recording time of the same length video tapes
may be different due to the system difference.

You can use your raw tapes everywhere because
the same regulation is applied globally for raw video tapes.
But the recording time may vary depending on the color systems
of the video recorders. With respect to video software
on the market, the tapes may only be played on the devices
that have the same standards as the one you recorded with.

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For further assistance, call: Navidial 0570-00-3311 Mobile phones & PHS: 03-5448-3311 charged as a local call from anywhere within Japan Lines open Monday through Friday:9:00am to 6:00pm;Saturday, Sunday and Holidays 9:00am to 5:00pm

OCEANIA ASIA EUROPE AFRICA LATIN AMERICA NORTH AMERICA