23 January 2025
Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.
Thank you for your continued interest in Sony products.
It has been found that cracks may occasionally occur on the rotating shaft in the joint between the headband and the headphone housing of the "ULT WEAR (WH-ULT900N)".
To address this, we will extend the warranty for products affected by this issue, until January 31, 2027.
We apologize for any inconvenience and thank you for your kind understanding and cooperation.
[Applicable Model Name]
ULT WEAR(WH-ULT900N)
Printed on product: YY2981
[Applicable Serial Number]
Color: “Black”
Serial Numbers: From 1000001 to 1046943
Color: “Off-White”
Serial Numbers: From 2000001 to 2027901
Color: “Forest Gray”
Serial Numbers: From 3000001 to 3025379
[How to check the model name and serial number]
[Determine if your headphones are affected]
[Free Repair Period]
Until January 31, 2027
[Resolution]
Customers who own products with affected serial numbers and on which this issue has occurred will be eligible for free repairs until January 31, 2027.